Returns & Refunds
Baby Standard’s return window and your rights when something is not right.
Return window
You may request a return within 15 days of delivery. This store return window does not shorten any longer period or remedy available under South African consumer law.
Faulty, damaged or incorrect goods
Check your bag when it arrives. Keep your order number and photographs of any damage or incorrect item available when requesting a return. Faulty goods are covered by the Consumer Protection Act; where its implied warranty applies, you may return goods within six months of delivery, without penalty and at the supplier’s risk and expense, and choose a repair, replacement or refund.
Arranging a return
Keep your proof of purchase and order number. Return arrangements and any applicable shipping charges must be clarified before sending the bag back. This policy does not impose a return charge where the law requires the supplier to bear it.
Refunds
Refunds are handled according to the reason for the return and the applicable legal requirements. Payment-provider processing can affect when funds become available. No fixed processing period is promised here, and statutory refund deadlines still apply.
Your consumer rights
The 15-day store return window is additional to, and does not replace, applicable rights under the Consumer Protection Act and the Electronic Communications and Transactions Act, including any applicable online-purchase cooling-off right. Nothing in this policy excludes a remedy you are entitled to by law.